About Ultravox Consulting

At UltraVox Consulting, we truly believe “out of the box” thinking is absolutely necessary to become competitive in our ever-changing information/technology/customer experience era. Decision makers must take risks when stepping outside the usual paradigm of the “box” – because what is working today, won’t necessarily work tomorrow.


We are a solution-agnostic organization that will go over and beyond for our client to ensure the right technology and vendor is chosen. We offer unbiased insight and another layer of service and support post-implementation. UltraVox Consulting looks to improve the effectiveness and efficiency and overall customer experience of each and every client we serve. With our experience spanning several decades, our goal is to help our customers select the vendors, processes, and technologies best suited to meet their needs and at the same time keeping overall costs to a minimum.


UltraVox Consulting will work with you to determine the best course of action in several areas of your business which includes, voice, contact center (plus all third party applications), IT, fiber, internet, security and staff augmentation.
We’re here to serve you and assist wherever needed to enhance and improve your business process and organization.

Services

UltraVox Consulting is an independent consulting firm that looks to improve the effectiveness and efficiency of each and every client. We are completely vendor-agnostic with a sole focus on client contact center, telecommunications, and self-service automation needs. With our collective experience spanning several decades, our goal is to help our customers select the vendors, processes, and technologies best suited to meet their needs at the lowest costs possible.

Contact Center

No matter your center’s challenges and strategic initiatives, UltraVox is ready to partner with you to map out the next best course for elevating your center’s performance and your team’s effectiveness.

Unified Communications

Building a collaborative organization is more than just enabling effective communication. Collaboration by definition means the actions and performance of multiple parties coming together for a mutually beneficial outcome.

RFP – Create & Review

Whether the decision is to go through a formal bid process or use the invite-and-evaluate process, UltraVox can help. We can compose your RFP to make the playing field even for all vendors so the screening process can be conducted in the most efficient manner.

Vendor Selection

The decision to invite vendors whose solutions fall outside of your specific requirements can be costly, both in terms of wasted time as well as increased complexity in the evaluation/screening process.

Project Management

With a clearly defined set of requirements and goals gathered through in-depth discovery sessions and interviews with key stake holders, UltraVox Consulting can act as the point entity for the entire process.

Security

It should come as no surprise how important it is today to protect your digital information against harmful hackers and other ill-intended sources. UltraVox provides great supplier options for our clients to find the best fit for their customers business needs.

IT/Data

In today’s world, information technology is ever changing. However, with good planning, you can build an infrastructure that will support new growth and prevent disaster.

Managed Services

Provide your business with the full lifecycle of managed services—from network to data center and security to voice and contact center. We offer comprehensive managed services for your advanced mission critical applications as well as supporting third party applications for the contact center, and integrated environments. We can provide your team with the data to effectively manage and grow your environment.

CASE STUDY

Produced and reviewed all responses to an RFP, and provided client with a short list for a VAR. We then assisted them in making the decision on which solution to go with then helped with choosing the VAR to implement the solution. After defining their business and technology requirements, we recommended solution to go with which immediately provided them with the industry’s leading customer care solutions. By leveraging the new solution, the customer on Day 1 was able to implement and use, advanced ACD routing, email, web chat, WFM, call and screen recording as well as the industry leading reporting tools.

Major Hotel and Vacation Club Director of Telecom